The Internal Revenue Service (IRS) launched an online tool that allows families eligible to receive payments from the child tax credit program to enroll online to assist in registration. Although it is a good starting point, the help seems to be complicated for users.
The Center for Budget and Policy Priorities (CBPP) presented a report on some difficulties users are facing and of some mistakes the IRS made when creating their tools on their website.
Through conversations with users, CBPP found that “some filers may face language and disability barriers that make it difficult to access credit while other users do not have internet access, an email address or technical competence to provide the information requested by the federal program.
Users and advocates have expressed concern that the tool is often confusing. The People’s Policy Project highlights that it is not optimal for browsing on mobile devices since it is impossible to consult it through a cell phone, creating a significant barrier for those who do not have a computer or Internet access.
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For her part, Michelle Singletary of the Washington Post reported that community groups working on the site’s outreach have found the system frustrating and requires users to have an email address. when the population that these groups work with tends to have limited access to computers and the Internet.
Kris Cox, senior policy director at CBPP, said in an interview with the Vox portal that the reach of the website in people is “critical”. Additionally, the report noted that it was only available in English, which discouraged many immigrant families who are eligible to enroll.
For now, the IRS has updated its portal to determine if you qualify to receive the Child Tax Credit and receive monthly advance payments of up to $ 300. The tool is now available in Spanish to all Spanish speakers residing in the United States in an attempt to increase access and awareness.
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