Newark NJ is the ‘worst’ airport in the country and New York’s JFK is among the ‘best’: national study

JFK Airport, the main airport in New York – Photo: Michael Nagle/Getty Images

Newark Liberty (NJ), an airport neighboring Manhattan and considered “part” of NYC, is the worst in the country for user satisfaction. According to a recent survey of passengers in the U.S. and Canada, New York’s JFK ranks among the best.

The J.D. Power and Associates study placed New Jersey’s main airport last in overall satisfaction, scoring 719 out of 1,000. Others at the bottom of the list with poor performance are Chicago O’Hare International and Boston Logan International.

Meanwhile, the famous John F. Kennedy International Airport ranked very well, in 3rd place, sharing the position with Detroit Metropolitan Wayne County Airport, with 791 points. Minneapolis-Saint Paul (800) and San Francisco (796) top the list.

The rankings are based on factors such as terminal facilities, baggage claim, and on-time performance, with data collected from August 2021 through July this year. The study showed that overall satisfaction among North American airports had dropped 25 points on a scale of 1,000 compared to the previous year’s data.

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As Michael Taylor, travel intelligence leader at J.D. Power, Airports undergoing major renovations typically score low. ABC News noted that the $2.7 billion Terminal A remodel at Newark is expected to open later this year, and there are big plans to improve food, beverage, and retail offerings there.

“But those improvements won’t be available to passengers for some time. Rome wasn’t built in a day … and neither was the airport’s new terminals,” Taylor added by email.

The high number of cancellations and delays plagued Newark Airport during the busy summer.

Now in its 17th year, the study was based on 26,529 surveys of U.S. or Canadian residents who traveled through at least one airport in those countries. It covers departure and arrival experiences – including connecting terminals – during the 30 days before the survey. Travelers evaluated either a departure or arrival airport. More information on the “North American Airport Satisfaction Study” can be found here.

New York’s two major airports are LaGuardia and JFK. The former has just completed an applauded and ambitious renovation, while JFK is still in the process.