TD Bank confirmed rumors about an alleged data breach of its customers with potentially sensitive information. The financial institution indicated that the whole situation resulted from a former employee responsible for accessing the bank’s systems and extracting the full name of users, along with their physical addresses, social security numbers, and account numbers.
The exact number of customers affected by this leak is not known at the moment. However, considering that this is one of the most important banks in the country, it is expected that the number of affected customers is considerable.
“We recently discovered that in May 2022, one of our employees improperly accessed some of your personal information and may have provided it to an unauthorized third party,” said TD Bank through a statement sent to affected users.
In the text, they detailed that most users whose personal information was violated presented fraudulent activities in their accounts during the last five months.
In this regard, TD Bank pointed out that they have taken responsibility for the lost funds and therefore have been responsible for reimbursing their customers for the fraudulent transactions. They also pledged to safeguard their confidential information from another incident similar to this one in the future.
TD Bank also stated that all customers who were victims of the data breach would receive free identity theft protection and assistance in closing their accounts. At the same time, they can open a new account at no additional charge.
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They emphasized that this incident is an isolated event under internal investigation by the corporate security team of the financial institution.
From the bank, they recommended their customers to be particularly attentive to any type of transaction made from their accounts that they do not recognize so that they can contact them as quickly as possible if it is a fraud.
“Remain vigilant for incidents of fraud, identity theft, and errors by periodically reviewing your account statements for unauthorized activity and monitoring free credit reports over the next twelve to twenty-four months,” concludes the letter sent by TD Bank.